Service Packages

At Horizon Electronics we have the right package to meet your business' unique networking and telecommunications needs. From self-service to 24/7 live support we can help you choose the right level of support to get the job done now! Call us for a free service consultation.

Platinum Program (Mission Critical)

This service is for customers that demand maximum availability. This level of support works around the clock to provide you with rapid recovery in the event of a system failure.


Gold Program (Business Critical)

This service is designed for customers who need high availability for key business systems.


Silver Program (Basic System Support)

This service is for customers who want to take advantage of certified technical skills as well as quick turnaround on parts with an economical price tag. Horizon Electronics will provide help desk support and "like" equipment replacement by the next business day.


Bronze Program (Parts Logistics for Self-Service)

Next business day advanced parts replacement with detailed instructions shipped with and/or offered via e-mail regarding replacement of the part. With these instructions accompanied by help desk support availability during normal hours, the customer removes the faulty part and replaces it with the new part. This service is designed for customers who need high availability of parts for systems, but have reasonably technical personnel at their site.